Why pay attention to Customer Success? 

Managing customer retention, enhancing the customer experience and extending the lifetime value of customers are a few of the critical components of customer success that have tremendous impact on the growth and stability of SaaS companies.  This impact can't be understated.  A SaaS company without great customer success teams are like boats with holes, slowly sinking. 

Just checkout what these fine venture capitalist and research analyst think.

The health of a SaaS business is directly tied to its ability to retain its customers and prevent churn.

david-skok

David Skok

General Partner, Matrix Partners

Customer success is where 90% of the revenue is.

Jason Lemkin

Jason Lemkin

Managing Director, Storm Ventures

Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success.

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Kate Leggett

VP and Principal Analyst, Forrester Research

Grow Your Customer Success Career

Customer Success Certifications.

We will be offering certifications for teams and individuals.  These will prepare you for new roles while also profiling your experience and education to future employeers.  

Get certified in areas of:

  • Customer Success - Fundamentals
  • Customer Success - Account Management
  • Customer Success - Technical Services
  • Customer Success - Team Management
  • Customer Success - Support Engineer
  • Customer Success - Program Management
  • Customer Success - Experience Design
  • and more..

Get Certified


On-Demand Training Courses

Not ready to take the certification tests?  Get up to speed with these on-demand training course.

Our on-demand training comes wth several options for learning - ranging from project plans, email lessons, private group forums and interactive conference calls.

We strive to #SFTC.  That's you.  We will help get you certified!

Start Your Training


Claim Free Success Badges.

Submit your LinkedIn profile to claim free customer success badges.

Claim badges like:

  • Success Hero Badge
  • Customer Success - Account Management 
  • Customer Success - Technical Services
  • Customer Success - Team Management
  • Customer Success - Support Engineer
  • Customer Success - Program Management
  • and many more..

 

Claim Free Badges

Free Education and Resources

Tools for Practitioners.

We hand pick a curation of the best resources to further your education in your area of focus for customer success.  Templates, podcasts, actionable task lists, must read blog articles, and more.  We collect and curate the best of the best and send it to your inbox.

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Insights for Executives.

We research and write articles that bring insight into the strategic challenges and opportunities facing SaaS organizations today.   Expect topics such as mrr churn retention vs. customer retention, predicative analytic model pros and cons and success vs. adoption metrics.


@SuccessHero Spotlights.

There are superpowered among us delivering exceptional customer success on a daily basis.  We seek and interview these wonders to discover what makes them tick.  

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